Order processing 24/48h
Free shipping for all your orders over €299
Prices include VAT and no customs charges!
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FAQ Page


What payment methods do you accept?
Payments can be made in the following ways: Through PayPal using your PayPal account or a credit card. Credit card details are managed by PayPal, a leading company in the online payments sector and are not transmitted to Automaked S.r.l We accept...
What is the PSD2 european directive?
From the 28th of December 2020 online payments are even more protected thanks to the new European PSD2 regulation which introduces new authentication rules. From now on, when you place an order using a card payment, your bank may ask you to confirm your...
I want to order via phone or mail. How do I do that?
You are more than welcome to call us! Our telephone number is +39 0522 175 3291. We have customer service representatives available during these hours: from Monday to Friday, 8:30 - 12:30 / 13:30 - 17:30. If you prefer, you can send us an email at weathertechshop...
Can I place an order on the website that is Tax Exempt?
Yes, it is possible to place a tax-free order on the site. The conditions that allow this are: Be in possession of a VAT number approved by VIES. Anyone who places an order in a non-EU country.
What is the status of my order?
Check your inbox. We have sent you all the information you need to track your order. Otherwise you can check the status of your order directly from your account.
Can I make changes to an order?
The processing of your order begins quickly, which means that we cannot make any changes once it is taken over by the courier. We advise you to contact our customer service as soon as possible, to give us the opportunity to intervene promptly. Changing...
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Where is my order?
Your order can be tracked using the tracking code that the courier provides once the package has been shipped. The traceability service changes depending on the courier used.
When will my order be shipped?
Orders are usually dispatched from our warehouse within 1-2 working days of the order confirmation. The times can vary according to the daily influx of orders. It is therefore possible that there may be some delays regarding dispatching orders, during...
I have checked the shipping status but noticed some inconsistancies. what should I do?
If you have found any anomalies regarding the shipment of your order, please contact our Customer Care team at your earliest convenience, so that the necessary checks can be carried out. If your order status is marked as delivered but you haven't received...
What should I do if I receive a damaged package or any products are missing?
Should the package(s) arrive damaged, or the number of packages not correspond to the order placed, you must promptly inform the courier at the time of delivery, by indicating the nature of the problem on the product delivery note, which must be returned...
Where can my order be shipped?
The order can be shipped to the following countries:AlbaniaAndorraAustriaBelarusBelgiumBosnia and HerzegovinaBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGeorgiaGermanyGibraltarGreeceHungaryIcelandIrelandItalyLatviaLiechtensteinLithuaniaLuxembourgMacedonia...
When will my order be delivered?
Delivery times depend on the shipping method selected during the checkout phase.
What happens if I am not at home when the courier attempts delivery?
The courier will make two delivery attempts in the following working days. In case the courier still does not find anyone at the address indicated, the package will be kept in storage at the closest warehouse or parcel shop in the area for 10 days. Once...
How can I get free shipping?
Free shipping If you spend more than 299€ (VAT Included)* or 254€ (VAT Excluded) you will get free shipping in the following countries: AustriaBelgiumBulgariaCroatiaCzech RepublicDenmarkEstoniaFranceGermanyHollandHungaryIrelandItalyLatviaLithuaniaLuxembourgMonacoPolandPortugalRomaniaSan...
What are your shipping policies?
Shipping policies The articles are shipped with GLS and UPS within 24/48 hours, after confirmation of the availability of the goods. You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking ...
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Returns & Refunds
My product is defective. What should I do?
Contact our Customer Service team to submit a return request for defective items. You will be asked to provide some photos of the product, where the defect is clearly visible.
When will I be refunded?
If the product condition requirements are met, the refund will be issued within 14 days of receiving the return package, via the same payment method used to place the order.
What is the return procedure?
The customer has the right to withdraw from any contract within the term of 14 working days, which will be the date of delivery by the courier. (Legislative Decree 206/2005). In case of replacement or return, the customer will have 14 days from the ...
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General Information
How do I choose the right model for me?
If you know the Make, Year* and Model of the vehicle you're shopping for, proceed to Shop for your Vehicle. Here, you can see every product we offer for your specific vehicle. We even show you pictures of our items on your specific vehicle so you can...
Why is my vehicle not listed?
The FloorLiner was first developed in 2005 and our efforts have been devoted to developing applications for popular models from 2005 to the present. If you don't see an application for your vehicle, it may be in development, so please let us know if...
Do I need to create an account?
There are many benefits to creating a personal account: being able to save your shipping details, view your order history, track an order, or automatically request a return. You do not have to create an account to complete your purchase. To create an...
Lifetime Limited Warranty
Following WeatherTech's philosophy, AutoMaked Srl guarantees that products are free from defects in materials and workmanship for the entire useful life of the original purchaser, and only for the original vehicle in which they were installed. This does...
What’s the difference between WeatherTech FloorLiners and FloorLiner HP?
FloorLiner vs FloorLiner HP SIMILARITIES: DIFFERENCES: The FloorLiner is made out of a harder, more rigid material. The FloorLiner HP is made out of a softer, more flexible material. Due to its rigid...
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