Personalize your WeatherTech experience by selecting the make, year & model of your vehicle.
FAQ Page
Product & Compatibility
How do I find the right mat or accessory for my car?
How to find the right WeatherTech mat, CargoLiner or accessory by vehicle search or product category.
How do I choose the right car model?
How to select make, model, year, version and engine to find compatible WeatherTech custom-fit car mats and liners.
Will the product fit if I choose the same model from a different year?
Why year, generation, facelift, floor layout and mat fixing points can affect WeatherTech mat and CargoLiner compatibility.
Do petrol, diesel, hybrid or plug-in models have different mats?
When petrol, diesel, hybrid, plug-in hybrid or electric vehicles may require different WeatherTech mats or cargo liners.
Why is my vehicle not listed?
Why a vehicle may not be listed and how to ask us to check availability for WeatherTech custom-fit mats and accessories.
What is the difference between WeatherTech FloorLiner and FloorLiner HP?
Compare WeatherTech FloorLiner and FloorLiner HP: material, protection, comfort, grip and which custom-fit mat to choose.
Are WeatherTech mats available for right-hand drive vehicles?
Find out whether WeatherTech mats are available for right-hand drive vehicles, UK cars, Ireland models and RHD vehicles.
Availability & Restocking
Are all products shown on the website available in stock?
Find out whether all products shown on WeatherTechShop.eu are in stock and what happens if a WeatherTech item is not immediately available.
What happens if I order an item that is not in stock?
What happens if you order a WeatherTech mat or accessory that is not immediately in stock: options, partial shipment, color change and refund.
How long does restocking take?
Information about WeatherTech product restocking times, US order preparation, international shipping, customs and high-demand periods.
Can I cancel an order while waiting for restocking?
How to cancel a WeatherTech order waiting for restocking and how refunds work, including bank transfer and cash on delivery refunds.
Can I modify an order with items waiting for restocking?
How to modify a WeatherTech order with items waiting for restocking: model, version, color, address, products and shipping method.
Orders & Payments
What payment methods do you accept?
Pay safely online with Stripe, cards, Klarna, PayPal, bank transfer or cash on delivery where available on WeatherTechShop.eu.
Can I order by email or phone?
Contact us before ordering to check vehicle compatibility and choose the right WeatherTech mats, CargoLiner or accessory.
What is the status of my order?
How to check your order status, confirmation email, tracking email and customer area on WeatherTechShop.eu.
Can I change an order?
Find out when an order can be changed before courier pickup and which details may be updated before shipment.
Do I need to create an account?
You can order as a guest, but an account helps you check order status, order history and saved details for future purchases.
Can I order with a VAT number or VIES validation?
Information for company orders, VAT number, VIES validation and invoice details for WeatherTechShop.eu purchases.
Can I buy or pick up WeatherTech products at your location?
Find out whether you can buy or pick up WeatherTech products at our Sant’Ilario d’Enza location and why you should contact us first to check stock availability.
Shipping
Where is my order?
Track your WeatherTechShop.eu order with the courier link and find what to do if you cannot find the shipping email.
When will my order be shipped?
Find out when in-stock WeatherTech products are prepared and shipped, and what happens during busy periods or restocking.
When will my order be delivered?
Delivery times for Italy, Europe, remote areas and extra-EU destinations after your WeatherTech order has shipped.
I checked the tracking and found a problem. What should I do?
What to do if your courier tracking shows a delay, failed delivery, storage or another shipping problem with your order.
What happens if I am not at home when the courier delivers?
What happens if you are not home at delivery: new attempt, pickup instructions, storage and return to sender.
What should I do if my parcel is damaged or an item is missing?
Instructions for damaged parcels or missing items: what to check at delivery and which photos to send for support.
Where can my order be shipped?
Shipping countries, checkout calculation, extra-EU duties and shipping costs for WeatherTech products in Europe.
What are your shipping policies?
Shipping policy for WeatherTechShop.eu: preparation times, correct delivery details, VAT and shipping cost calculation at checkout.
Do I have to pay customs duties for shipments to the UK, Switzerland or non-EU countries?
Information about customs duties, local VAT, import taxes and clearance fees for WeatherTech shipments to the UK, Switzerland and non-EU countries.
Returns & Refunds
My product is defective or I received the wrong item. What should I do?
How to report a defective, damaged or incorrect WeatherTech product.
How does the return procedure work?
How to request a WeatherTech return within 90 days, with Customer Service instructions and correct return handling.
How many days do I have to request a return?
You can request a WeatherTech return within 90 days of delivery. Learn how to send the correct request.
Who pays the return shipping costs?
Learn how WeatherTech product returns are managed and why you should contact Customer Service before shipping.
What condition must a WeatherTech product be returned in?
How to return a WeatherTech product clean, intact and properly packed, including the CargoLiner note.
Can I return a product if I selected the wrong vehicle model?
What to do if you selected the wrong vehicle model, year, version, color or WeatherTech product.
What photos should I send to request a return or product support?
Find out which photos to send for WeatherTech returns, replacements or product support: full product, labels, readable codes, fitment and packaging.
When will I be refunded?
Refund timing and methods for WeatherTech returns, including bank transfer, cash on delivery and IBAN.
Warranty & Authenticity
Are the products sold on WeatherTechShop.eu original WeatherTech products?
All products sold on WeatherTechShop.eu are original WeatherTech products, purchased through official channels and imported from the USA.
Is WeatherTechShop.eu / AutoMaked an official WeatherTech distributor?
WeatherTechShop.eu is managed by AutoMaked S.r.l., an official WeatherTech distributor for Europe since 2020.
How does the WeatherTech Lifetime Warranty work and what does it cover?
Learn how the WeatherTech Lifetime Warranty works, what it covers, what is excluded and how to request assistance.
Is it safe to buy from WeatherTechShop.eu?
WeatherTechShop.eu is managed by AutoMaked S.r.l., an Italian company and official WeatherTech distributor for Europe.
Installation & Maintenance
How do I install WeatherTech floor mats?
Simple instructions for installing WeatherTech floor mats correctly and checking fit, retention and driver-side safety.
Do I need to remove the original floor mats before installing FloorLiner?
Why original floor mats must be removed before installing WeatherTech FloorLiner and why mats should never be stacked.
Does the driver-side floor mat need to be secured?
How to check driver-side WeatherTech floor mat retention and make sure it does not interfere with the pedals.
How do I clean and maintain WeatherTech products?
Simple instructions for cleaning and maintaining WeatherTech floor mats with water, mild soap and a soft brush.
Is it normal for the mat to feel rigid or slightly tight at first?
Why a WeatherTech mat may feel rigid or tight when first unpacked and how to help it settle into the vehicle floor.
Can I use chemicals, waxes or polishes to clean the mats?
Which products to avoid when cleaning WeatherTech mats and why water, mild soap and a soft brush are recommended.
Is it normal for WeatherTech mats to arrive folded or for CargoLiner to arrive rolled?
Why WeatherTech mats and CargoLiner can arrive folded or rolled and how to help the material return to its correct shape.
B2B & Resellers
Do you work with resellers, workshops or automotive professionals?
Information for resellers, workshops, detailing centers and professional automotive operators interested in WeatherTech B2B collaboration.
How can I request B2B or WeatherTech reseller conditions?
How to request B2B or reseller conditions for WeatherTech products and what happens after the first contact.
Are B2B conditions automatic or evaluated case by case?
Why WeatherTech B2B conditions are evaluated case by case according to business type, volumes, country and product availability.
Do you offer direct shipment to the final customer for B2B partners?
Information about direct shipment to the final customer for approved WeatherTech B2B partners.
How do invoicing, VAT and VIES work for B2B customers, resellers and companies?
How invoicing, VAT and VIES validation work for WeatherTech B2B customers, resellers and companies.