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My product is defective or I received the wrong item. What should I do?
How to report a defective, damaged or incorrect WeatherTech product.
How does the return procedure work?
How to request a WeatherTech return within 90 days, with Customer Service instructions and correct return handling.
How many days do I have to request a return?
You can request a WeatherTech return within 90 days of delivery. Learn how to send the correct request.
Who pays the return shipping costs?
Learn how WeatherTech product returns are managed and why you should contact Customer Service before shipping.
What condition must a WeatherTech product be returned in?
How to return a WeatherTech product clean, intact and properly packed, including the CargoLiner note.
Can I return a product if I selected the wrong vehicle model?
What to do if you selected the wrong vehicle model, year, version, color or WeatherTech product.
What photos should I send to request a return or product support?
Find out which photos to send for WeatherTech returns, replacements or product support: full product, labels, readable codes, fitment and packaging.
When will I be refunded?
Refund timing and methods for WeatherTech returns, including bank transfer, cash on delivery and IBAN.
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