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My product is defective. What should I do?
Contact our Customer Service team to submit a return request for defective items. You will be asked to provide some photos of the product, where the defect is clearly visible.
When will I be refunded?
If the product condition requirements are met, the refund will be issued within 14 days of receiving the return package, via the same payment method used to place the order.
What is the return procedure?
The customer has the right to withdraw from any contract within the term of 14 working days, which will be the date of delivery by the courier. (Legislative Decree 206/2005). In case of replacement or return, the customer will have 14 days from the ...