Shipping

Where is my order?

Your order can be tracked using the tracking code that the courier provides once the package has been shipped. The traceability service changes depending on the courier used.

When will my order be shipped?

Orders are usually dispatched from our warehouse within 1-2 working days of the order confirmation. The times can vary according to the daily influx of orders. It is therefore possible that there may be some delays regarding dispatching orders, during...

I have checked the shipping status but noticed some inconsistancies. what should I do?

If you have found any anomalies regarding the shipment of your order, please contact our Customer Care team at your earliest convenience, so that the necessary checks can be carried out. If your order status is marked as delivered but you haven't received...

What should I do if I receive a damaged package or any products are missing?

Should the package(s) arrive damaged, or the number of packages not correspond to the order placed, you must promptly inform the courier at the time of delivery, by indicating the nature of the problem on the product delivery note, which must be returned...

Where can my order be shipped?

The order can be shipped to the following countries:AlbaniaAndorraAustriaBelarusBelgiumBosnia and HerzegovinaBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGeorgiaGermanyGibraltarGreeceHungaryIcelandIrelandItalyLatviaLiechtensteinLithuaniaLuxembourgMacedonia...

When will my order be delivered?

Delivery times depend on the shipping method selected during the checkout phase.

What happens if I am not at home when the courier attempts delivery?

The courier will make two delivery attempts in the following working days. In case the courier still does not find anyone at the address indicated, the package will be kept in storage at the closest warehouse or parcel shop in the area for 10 days. Once...

How can I get free shipping?

Free shipping If you spend more than 299€ (VAT Included)* or 254€ (VAT Excluded) you will get free shipping in the following countries: AustriaBelgiumBulgariaCroatiaCzech RepublicDenmarkEstoniaFranceGermanyHollandHungaryIrelandItalyLatviaLithuaniaLuxembourgMonacoPolandPortugalRomaniaSan...

What are your shipping policies?

Shipping policies The articles are shipped with GLS and UPS within 24/48 hours, after confirmation of the availability of the goods. You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking ...