Best Price Guarantee (EU, within 14 days)

If you find the same product at a lower price from an online retailer within the European Union within 14 days of your purchase, we’ll refund the difference.

Eligibility Conditions

Identical product: same brand, model/SKU, color/finish, compatibility, in new condition with an official warranty.
EU retailer: online store based and shipping within the European Union (excludes marketplaces such as eBay or Amazon Marketplace, auctions, or member/B2B-only prices).
Comparable price: publicly available, purchasable price including VAT, with the same delivery country and shipping costs. Excludes personal coupons, bundles, loyalty programs, pricing errors, unavailable items, or flash sales shorter than 2 hours.
Availability: the product must be available to order at the time of verification.
Quantity: only reasonable quantities for personal use are eligible — not for resale.
Currency exchange: for prices in other EU currencies, the ECB rate on the purchase date applies.
Scope: valid for all products on our website. Maximum one request per order.

How to Request a Refund (within 30 days)

Submit your claim via our contact form including:

Order number
Competitor URL
Screenshot with visible date and time
Final price (VAT + shipping)
IBAN or original payment method

We review claims within 2 business days. If approved, we refund the difference to the original payment method (or as store credit upon request).

Submit claim Read the FAQ

Limitations

Not valid for used/refurbished products, typographical or pricing errors, wholesale, tax-free orders, services, free items, or non-equivalent bundles/sets.
We reserve the right to decline claims that are fraudulent, unverifiable, or non-compliant.

FAQ

I saw a lower price before purchasing — does it still apply?

Yes. You can still use the Best Price Guarantee, as long as you purchased the item from us and can provide proof of the competing offer.