If you have found any anomalies regarding the shipment of your order, please contact our Customer Care team at your earliest convenience, so that the necessary checks can be carried out.

If your order status is marked as delivered but you haven't received it yet, contact our Customer Care team so that they can follow up on the appropriate checks with our couriers.

Please note that it can take up to a maximum of 10-15 working days to perform the investigation procedures with the couriers.